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Before contacting us please read our FAQ's to see if the can answer your question:

1. How do I place an order?
Is's easy to place an order with us. Simply fill out the order form on the front page of our web site and make payment. Your order will then be displayed on the screen.

2. How do I enter my unlock code?
Each model of handset varies. Don't worry we will include full entry instructions with your code when it is displayed on the screen

3. Why choose ?
Our dedicated team has helped consumers unlock thousands of handsets over the years. Collectively our team has unlocked over 100,000 in North America alone. Our service and support is what makes us stand out from the crowd

4. How will I receive my unlock code?
In the majority of cases the unlock code will be shown on your screen after you order. In some cases the codes may need to be manually calculated and will be emailed to you within 24 hours usually a lot less. We will let you know the estimated time for your particular order as soon as the order has been processed. We never send codes out by post.

5. I haven't received my unlock information what do I do?
First off don't panic simply login using your 7 digit order number which was shown on screen after you ordered. Login and enter your order code here www.TheUnlockShack.com/order.php

If you have a question that our faq's have not answered simply contact us using the form below:

IF YOU HAVE ALREADY ORDERED PLEASE ENSURE YOU PROVIDE ALL THE INFORMATION REQUESTED BELOW SO WE CAN VERIFY YOUR ORDER AND DEAL WITH YOUR QUERY:

Click here and enter you order number to view your order before contacting us

I am contacting you regarding
A query regarding my order
Sales enquiry not relating to an order

First Name
Surname
Email address
Phone Make
Model

(please ensure this is listed on our compatibility page)
Imei Number

(press *#06# to get your 15 digit imei)
Message
Order number

(7 digits will be on your order confirmation email)
Time of order
Order email address
Confirm Order email address
Network locked to
Network wanting to use